There are three major pieces to the Title business that affect the real estate transaction. The first piece is sales and marketing…” business development people”. We are the “gas in the car” and make things GO on the front end of things. The last piece is our closing department. The last people a Realtor and home buyer/seller see in the transaction. This person goes over the closing documents and makes it as fun and uplifting experience as possible. The middle piece is the long lost hero of the Title business. They are the Title Company escrow officer. These people work their butt off doing everything necessary to get your transaction to the finish line. They get little love, yet bare the brunt of all parties in the transaction.
One weird issue in our business that we deal with is how to get an earnest money deposit check to a Title Company. In some states, real estate offices hold the EMD, but due to potential liability issues, the trend has moved to the Title Company holding EMD checks. In the past, we have always had clients drop off checks, mail them in, wire the money, or yours truly would drive to the Realtor’s office and pick them up. In the age of being able to scan or take a picture of checks and have them deposited into bank accounts–something had to be done to make things easier for our Realtor clients.